Giving your clients an amazing experience is one of the best ways to ensure repeat business. Think about it. Are you more likely to rebook with the same hairdresser over and over if she remembers your birthday?
The same concept applies for your photography business. Which is why I wanted to share my three favorite tips for upleveling your client experience.
First, always be on time. Be on time with communication, to your appointments, and in providing your clients their products. Second, make it easy to book with you. Provide a friction-free way for them to book, reschedule, cancel if necessary, etc.
Last but not least, always make your clients feel special. Make it a point to go above and beyond their expectations and they will always come back to you.
The client experience is the most important aspect of your business because when a client loves you and your work, they’ll talk about it. If they hate it, they’ll talk about that too… but more loudly. Always be sure that the experience your clients have with your services are exceptional.
In This Episode:
[00:45] Welcome to the show!
[01:11] Jenn discusses upleveling your client experience.
[01:50] There are three easy ways to make this happen.
[02:02] The first tip is to always be on time.
[04:34] The second tip is to make it easy to book with you.
[07:10] Do you get deposits from your clients?
[08:46] Tip number three is to make them feel special.
[10:44] Learning your clients names before the session is one way to make them feel special.
[11:52] Jenn recaps the three things you can do to uplevel your clients experience.
[12:30] The bonus is that when you make your clients feel special they will tell their friends which will get you referrals.
[13:13] Thank you so much for listening to the show! Please remember to share this podcast with your friends and coworkers.
Links and Resources
Find Jenn:
@successbeyondthelens
@successbeyondthelenspodcast