Looking to come across as a legit business owner? If you’ve been listening to this podcast for any amount of time, then I’m going to go ahead and believe that’s your goal. Then one of the most important things you can do is set up your CRM correctly, from the get go!
After spending the last three years setting up CRMs for photographers, I have this process down pat — and I’m sharing the whole pie with you today.
This is a deep dive into creating all the assets you need to begin building and automating your client relationship process! If you’re able to listen to this while you have a notebook handy, do it!
The first thing we’re diving into is your current process. Don’t have one? That’s fine.
What would you like your process to look like? What happens when someone books a call? What happens when they pay? What would you like to happen?
Start to write out the steps one by one!
Once you have the steps written out, it’s time to figure out what assets you need to make it happen.
Are there emails? Forms? Surveys?
Listen in to hear all the details and let’s get your backend running like a well oiled machine!
In This Episode:
[00:44] Hey, hey friends, thanks for joining me today!
[02:05] Today I am getting really specific on the steps of setting your CRM correctly.
[04:22] First grab either some different color sticky notes, highlighters or crayons.
[05:03] Now I want you to start working on your flow or your process with your clients.
[06:18] When a lead comes in, what is the next step?
[10:05] If a customer wants to work with you, then you send a proposal.
[11:05] Once they pay the invoice, send a thank you for booking email.
[12:17] You keep clients by building the know, like, and trust factor.
[15:15] Think about what else you need to be part of the flow.
[18:09] Look at your flow and mark what you need, this is the secret sauce.
[21:02] The workflow you wrote down will be recreated in the workflow space in your CRM.
[24:00] Start with packages first.
[28:15] Have a great day and I’ll talk to you soon!
Links and Resources
Find Jenn:
@successbeyondthelens
@successbeyondthelenspodcast
Grab your Boundaries Resources